退款政策

AURIPIX Refund Policy

Thank you for choosing AURIPIX. Because our custom canvas artworks are made to order from your uploaded photos using our online preview generator, our refund and return guidelines differ from standard retail policies. Please review these details before placing your order.

1. Custom & Made-to-Order Policy

Every canvas is uniquely crafted based on your uploaded photo and approved online preview. Therefore, we cannot accept returns, exchanges, or cancellations for:

  • Change of Mind: Buyer’s remorse or preference changes after ordering.

  • Selection Errors: Incorrect size, frame color, product type, or shipping address entered at checkout.

  • Photo & Style Preferences: Dissatisfaction with the photo likeness, composition, color palette, or artistic style after preview approval.

  • Screen Variations: Minor color discrepancies between your digital screen and the printed canvas.

  • Production & Shipping Factors: Normal canvas texture variations, standard crop differences, or carrier delays caused by weather, customs, or holidays.

2. Online Preview & Approval

Our platform allows you to generate and review your custom artwork online before purchasing.

  • Your Responsibility: Please carefully verify your preview, including artwork crop, size, framing options, and any custom text, names, or themes.

  • Confirmation: Placing your order confirms that you have reviewed and approved all preview details.

3. Digital Image Policy

Many orders include a complementary or bundled digital image file valued at $19.

  • Non-Refundable Delivery: Once the digital file has been emailed, downloaded, or made available via your order page, it is considered a delivered digital good and cannot be canceled or refunded.

  • Deduction: If a physical product refund or cancellation is approved after the digital image has been delivered, the non-refundable $19 digital image value will be deducted from your total refund, unless prohibited by law.

4. Damaged, Defective, or Incorrect Items

If your canvas arrives damaged, defective, or incorrect, please email us at info@auripix.com within 7 days of delivery. Include your order number and clear photos of:

  • The damaged or defective item

  • The product packaging

  • The shipping label

  • Any visible print, frame, or production flaws

Upon verification of a fulfillment error or transit damage, we will arrange a replacement, reprint, store credit, or refund for the affected item.

5. Shipping Issues & Incorrect Addresses

  • Accurate Information: Customers are responsible for providing complete and accurate shipping details.

  • Lost or Stolen Packages: Please check with household members, neighbors, or your local carrier if tracking shows delivery. We are not liable for theft, porch loss, or misdeliveries due to incorrect addresses entered at checkout.

  • Returned Packages: If an order is returned due to an incorrect, incomplete, or undeliverable address, a re-shipping fee or a new order may be required.

6. Order Cancellations

  • Timeframe: Contact us immediately at info@auripix.com if you need to cancel.

  • Eligibility: Cancellations are only possible if production has not started and the digital image has not been delivered.

7. Refund Processing

  • Method: Approved refunds are issued back to the original payment method.

  • Exclusions: Original shipping charges, expedited delivery fees, gift cards, and delivered digital goods are non-refundable.