Shipping policy

AURIPIX Shipping Policy

Because every AURIPIX custom canvas and artwork is crafted and printed to order from your uploaded photo, timeline estimates are provided to give you a clear expectation of when your spiritual and personalized decor will arrive. While delivery dates are estimates rather than guaranteed deadlines, our team works diligently to produce and dispatch your items as quickly as possible.

1. Processing & Production Timeline

Most orders follow this standard timeline:

• Order Processing & Digital Preview Setup: Typically handled within 24 hours of order placement.

• Canvas Production & Framing: Takes about 48 to 96 hours (2 to 4 business days) following processing.

• Total Pre-Shipping Window: Usually ready to dispatch within 3 to 5 business days.

Note: Business days are Monday through Friday, excluding major holidays. Production windows may occasionally extend during high-volume holiday seasons, supplier delays, or if an order requires manual artistic review.

2. Shipping Duration

Once your custom canvas leaves our production facility, shipping transit typically takes 2 to 7 business days, depending on your destination and the selected carrier. Delivery speeds are estimates and can be impacted by severe weather conditions, national holidays, customs inspections, or carrier disruptions beyond our control.

3. Shipping Destinations

We currently ship to eligible destinations available during the online checkout process, primarily focusing on the United States and Canada. Please note that certain oversized products or expedited shipping methods may not be serviceable in every location.

4. Tracking Your Order

Once your order has been dispatched, you will automatically receive tracking information via email (provided a valid email address was entered at checkout). Please allow up to 24 hours for the carrier's tracking system to scan and update the package status after the shipping label is generated.

5. Free Shipping Offers

Complimentary shipping may be available for eligible orders meeting promotional thresholds. Any applicable shipping costs or free shipping discounts will be explicitly displayed at checkout before you finalize your purchase.

6. Address Accuracy & Modifications

• Customer Responsibility: Please double-check your shipping details at checkout. AURIPIX is not responsible for shipment delays, misdeliveries, or lost packages resulting from incomplete or inaccurate addresses.

• Address Updates: If you spot an error, please contact us immediately at info@auripix.com. We can only update a shipping address if your order has not yet entered the production or shipping queue.

7. Carrier Delays & Delivery Issues

We are not liable for transit delays once a package is handed over to the carrier. If tracking shows an unusual delay or if a package is marked as delivered but cannot be located, please verify with household members, neighbors, or your local postal carrier. We are happy to assist in investigating tracking anomalies, though local delivery issues are ultimately managed by the carrier.

8. Customs, Duties, and Taxes

For international shipments (such as orders delivered outside the United States), customs duties, import VAT, or brokerage fees may be assessed by local authorities. These fees are the recipient's responsibility. Please also note that customs processing can occasionally extend delivery timelines.

9. Digital Image Delivery

If your custom artwork package includes a downloadable digital file, that digital image will be delivered separately via email, a secure download link, or your account order page. Digital file delivery operates independently and does not alter the physical canvas production or shipping timeline.